JOE. ROOM CHARGE POLICY: What You Need to Know

Hotel and motel guests love convenience—so let’s make it easy for them to charge their JOE. purchases directly to their room. This policy ensures smooth transactions, prevents errors, and keeps accounting clean.

Here’s what you need to know when handling room charge requests at JOE. or at the front desk:

Why It Matters:

• Encourages spending by making it easy for guests to enjoy JOE. without needing their wallet.

• Streamlines billing so guests pay at check-out instead of per transaction.

• Prevents fraud and errors by ensuring proper verification before charging.

Who This Applies To:

• JOE. Crew handling guest transactions.

• Front Desk team processing and reconciling room charges.

  
  

Your Role as a Team Member:

• JOE. Crew – Verify room charges, process transactions correctly, and deliver receipts to the front desk.

• Front Desk – Update rooming lists, log charges in WebRez, and file receipts properly.

• If there are discrepancies or guest disputes, escalate to Erika or a manager.

HOW JOE. ROOM CHARGES WORK: A Quick Breakdown

JOE. CREW PROCESS

🛎️ When a guest asks to charge to their room:

• Always say YES (if eligible)—charging to the room adds convenience and boosts sales!

• Verify their name and room number against the clipboard list from the front desk.

• If their name is not on the list:

  • If they just checked in: Write down their name & room number to confirm later.

  • If they don’t know their room number yet: DO NOT allow the charge to prevent fraud.

💳 Processing the Charge:

• Save the transaction as a ticket at checkout.

• Mark it as "Other Payment" and include a note: “Room # Charge”.

• Print two receipts:

  • One for the Hotel/Motel clipboard.

  • One for the till.

📂 Closing Out:

• Deliver all receipts to the front desk before the end of your shift.

• Confirm the charge is closed out in the till to avoid duplicate charges.

FRONT DESK PROCESS

📑 Updating the Rooming List:

• At the end of the evening shift, print and update the Rooming List at JOE. (near the till).

• This ensures the JOE. crew has an up-to-date reference for guest verification.

💻 Posting Charges in WebRez:

• Enter each charge as an Incidental Charge labeled “JOE. Ticket” with the purchase date.

• No need to list individual items—the receipt is available if needed.

📂 Filing Receipts:

• Attach receipts to the Daily Sheets Folder and include them in the Daily Summary for tracking.

📞 Questions or Issues? If there’s a discrepancy, contact Eli, Erika or a manager.

FINAL NOTES FOR THE TEAM:

✅ JOE. Crew – Always verify room numbers & close out tickets properly.

✅ Front Desk – Keep the rooming list updated & post charges accurately.

✅ Escalate guest disputes quickly—don’t try to guess or override a charge.

Let’s keep room charges smooth, accurate, and guest-friendly! 🚀