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JOE. SPECIFIC
Everything you need to know to be the BEST barista ever!


The Cool Kid Code: How We Do Things at The Grove
At The Grove, we don’t settle for "just okay"—we strive to be the best in hospitality. It's our committment to creating WOW! moments.
Mar 191 min read


OUR FAVOURITES' LISTS: Creating WOW! Moments at Check-In
Our Favorites' Lists are the perfect way to personalize the guest experience, give them insider tips, and create WOW! moments.
Feb 183 min read


How Do I Handle Guest Complaints & Compensation?
We empower our team to resolve minor guest issues quickly and effectively, while ensuring compensation is reasonable.
Feb 102 min read


JOE. ROOM CHARGE POLICY: What You Need to Know
Here’s what you need to know when handling room charge requests at JOE. or at the front desk.
Feb 32 min read


ONBOARDING POLICY: Training the Next Generation of Cool Kids
Training is everyone’s responsibility—new hires learn by watching you, so it’s important that we lead by example and teach them the right.
Jan 202 min read


TIME OFF REQUEST POLICY: Balancing Work & Life While Keeping the Team Strong
This policy ensures fairness, supports our needs, and helps us manage schedules effectively while protecting hours and income for everyone.
Jan 63 min read


EMPLOYEE INJURY REPORTING POLICY
This policy ensures that all workplace injuries are reported, documented, and handled in compliance with regulations.
Jan 12 min read
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