FRONT DESK SPECIFIC

it's time to talk about our One Night Stands. And no, we’re not talking about your ex’s commitment issues

aka “How Not to Make the Bookkeepers Cry” We’ve been making small tweaks behind the scenes to get our daily reports and revenue coding...

Group inquiries = big energy, big potential, and BIG opportunities to shine. We’ve updated our Group Inquiry Email Templates  with a...

We’re rolling out a small but mighty shift in our phone game—especially while we smooth out the kinks with our phone system. The Grove...

We've all been there (and if you haven't, you will) — a guest books through Expedia or Booking.com, then calls us in a panic to update or cancel their reservation. And while our instinct is to jump in and help (because hospitality runs in our veins), the truth is: we're stuck.

At The Grove, we don’t settle for "just okay"—we strive to be the best in hospitality. It's our committment to creating WOW! moments.

To take our guest connections to the next level, we’re introducing a personalized outreach process that favours real human connections.

The front desk is our guests’ first impression, and it should showcase everything we offer to enhance their stay.

Our Favorites' Lists are the perfect way to personalize the guest experience, give them insider tips, and create WOW! moments.

Here’s what you need to know when handling incoming reservations, guest agreements, and credit card updates.

The following policies outline key expectations, processes, and best practices to keep our housekeeping team running smoothly.

Deep cleans ensure every room gets a full refresh, tackling the details that daily cleans can’t.

This policy outlines everything you need to know to sell, redeem, and troubleshoot gift cards like a pro.

This policy outlines the standard cancellation process, as well as how to handle approved credits for future stays.

We empower our team to resolve minor guest issues quickly and effectively, while ensuring compensation is reasonable.

Here’s what you need to know when handling room charge requests at JOE. or at the front desk.

Our Pup Policy ensures that every guest—both two- and four-legged—has a fun, safe, and comfortable stay.

Here’s what you need to know when handling a Group Block request.

Here’s what you need to know when handling a Group Buyout Inquiry.

Training is everyone’s responsibility—new hires learn by watching you, so it’s important that we lead by example and teach them the right.