The Cool Kid Code: How We Do Things at The Grove

At The Grove, we don’t settle for "just okay"—we strive to be the BEST in hospitality. Every interaction, every detail, every decision should reflect The Grove’s personality, culture, and commitment to WOW! moments.

Why It Matters:

✅ Every guest deserves a seamless, unforgettable experience.

✅ Little details set us apart and turn a good stay into a great one.

✅ When we all commit to excellence, our team, brand, and reputation grow stronger.

Who This Applies To:

• Everyone. From housekeeping to the front desk to leadership.

Your Role as a Team Member:

✅ Be proactive. Don’t wait for guests to ask—anticipate their needs.

✅ Stay in the know. Keep up with new add-ons, policies, and offerings.

✅ Own the guest experience. If something goes wrong, take responsibility and make it right.

✅ Keep The Grove vibe strong. Have fun, be professional, and create the kind of experience you’d want if you were the guest.

📌 If you see something that isn’t working, speak up! We’re always improving, and great ideas come from the front lines.

FINAL NOTES FOR THE TEAM:

✅ Every guest interaction is an opportunity to impress.

✅ Clear communication ensures a smooth operation.

✅ Commitment to excellence is what sets us apart.

Let’s keep bringing the WOW and proving why The Grove isn’t just a place to stay—it’s the place to be! 🚀✨